Netflix activation Email

[Crouchy22]

I signed up for this package on 12th of December 23,  But I still don't have the Netflix activation email that I should have received.

Tried the customer services by calling for a 4th time now and I was told by everyone that all they can do is “I have raised a request so you should be getting an email notification shortly, regarding the Netflix activation however after waiting over 2 months now for it to arrive I have lost all hope with Virgin and speaking to customer service over the phone. 

i also have no Netflix linked to my account in the myvirginmedia app which I apparently should have and be able to see however it doesn’t show however it does state I have Netflix on my contract 

Is there anyone in here that can help me resolve this without having them to raise another ticket with the dept and directly call the dept to get it sorted over the next 24hrs?

[Crouchy22]

Hi Megan could you look into this for me as well as I’ve also been waiting over 2 months now with no helping hand from the virgin call centre?  always get the same answer that their going to make it a priority and call me back within 48hrs to follow but they never do 

[Matthew_ML]

Hey Crouchy22, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

With Netflix does it reflect on your paperwork that this is included? 

Also if it was included and you haven't got an email we would need to request this via an IT form which can take up to 3 - 5 working days,

Please do let me know. 

[Matthew_ML]

Hey Crouchy22, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

With Netflix does it reflect on your paperwork that this is included? 

Also if it was included and you haven't got an email we would need to request this via an IT form which can take up to 3 - 5 working days,

Please do let me know. 

[Crouchy22]

Hi Matt Netflix is on my paperwork and sorry I don’t need another IT form filling out as I’ve had this done 4 times now and still it’s not been resolved, I need someone to contact the it dept directly and get done straight away as I’m not waiting for another 3-5 days as I have been told this on the last 4 occassions  and still it hasn’t been sorted 

[Matthew_ML]

I will send you a DM, we have no direct way of contact them sorry all we can do is fill out this ticket.

Let me send you a DM and we can look at escalating any previous tickets or making a new one.