Netflix account
Good afternoon, Virginmedia Account [MOD EDIT:PERSONAL INFORMATION REMOVED] Area 28. I am urgently seeking your help regarding charges that are being applied to my Virginmedia Account for a Netflix service I do not receive. I do not have, nor ever have had a Netflix service on my Virgin Media account.
In September 2023 a charge of £15.99 was added to my Virginmedia bill for Netflix streaming. I spoke with a Virginmedia representative who agreed to deduct the charge. This charge has been applied every month, every month I have telephoned explaining my situation, the £15.99 gets deducted from the Direct Debit. I have received my January bill and the Netflix subscription of £17.99 has again been charged. I keep getting assured this chargi will stop.
i was advised to go on to my Virginmedia account and cancel Netflix streaming on the Entertainment Services, I have tried this with no success. My monthly package for Wi-Fi, television and phone service is £83 per month. I have been a Virginmedia customer since 11th July 2002, joining when the company was NTLWorld.
I would appreciate most sincerely if this matter could be rectified as soon as possible. I am over 80 years of age and the whole situation is upsetting and stressful.
many thanks
Isabella
[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]
Hi cly56
Thank you for letting us know that this has been resolved for you and for taking the time to write your kind words about Akua's support.
I have passed this onto their manager so they are aware.
If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you.Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).