Forum Discussion

DerekP's avatar
DerekP
On our wavelength
2 years ago
Solved

Netflix Account Issues

Hi, i only yesterday got around to resetting my Mail password to discover several emails telling me about Netflix being added to my account and to "click here" to register. When i clicked, the link said there was a problem.

Reading thru more emails, i received one on 14th July saying "Looks like you’ve changed your Netflix plan. You’ll see any changes to the cost of your package with us on your next monthly bill. "

Bit strange as i've not had blueyonder emails for over a month.

When i either go to the Netflix channel or App, Netflix appears in a foreign language (arabic ?) and it appears to be a fully operational account, just not mine...

I have no idea how to sign out of the account as i can't read anything on screen.

It's VERY worrying that ANOther has registered their Netflix account to my VM account - how can this happen...?

I called VM Support and they didn;t appear to understand my issue and stated "your registration will be fixed within 5 days". Don;t know how that'll work as VM has no idea what my Netflix account info is.

I've signed out of my Netflix account (everywhere) and reset my password so i'm happy that what's showing on the Netflix channel and App is not my account (it hasn't been hi-jacked). I would though like to view Netflix on my VM box so need the other account to be gone...

Help...?

 

Cheers

Derek

  • newapollo's avatar
    newapollo
    2 years ago

    Hi again DerekP 

    Click OK on your 360 remote on the screen that you just posted. On the next screen use the navigation buttons to move all the way across to the left. It opens another side panel.  Don't worry about not being able to understand the language/symbols on this screen or the following ones.

    Keep pressing Down on the navigation buttons until the text/symbols next to the bell icon at the bottom is highlighted in white. (It won't go any further down)

    Then click Right once, that will highlight the Get Help section which has an icon of  a question mark inside a circle. Click OK on the 360 remote.

    That opens the page of the screenshot that I posted in my last message.

    Keep pressing down on the navigation pad, until it reaches the bottom - that's the sign out text/symbol and you can't go any further down. Now click on OK on the 360 remote.

    It opens another screen which has text/symbols asking are you sure you want to sign out.

    That screen gives two options  - Yes which is on the left and already highlighted and No.  Just click OK on the remote.

    That will then completely sign out, and then you should be able to sign in with your correct login details since you've already signed out of your Netflix account everywhere and reset your password. 

     

    By the way this " foreign language account" is also affecting Sky users, and also people who sign up directly with netflix and not through an ISP.

     

     

     

  • Carley_S's avatar
    Carley_S
    Forum Team
    2 years ago

    Hi DerekP 

    Welcome to the community forums 

    Sorry to hear of your concern with your Netflix account. 

    Have you accessed your Netflix previously with no issues on your set top box?

    Can you try signing out of Netflix through the set top box please and see if this resolves the issue. 

     

    Select Help & Settings. Select System Info. Select Netflix Account Information. Select Sign Out of Netflix Account.

     

    Let me know how you get on with this and if it's resolved the issue or not and we'll try something else. 

    • DerekP's avatar
      DerekP
      On our wavelength
      2 years ago

      Hi Carley_S, thanks for responding 😉

      I haven't tried to previously access Netflix via the VM Box, i always used it via the TV or a Stick.

      I recently changed TV and lost the Paramount+ App (from the TV Apps) and found the App on the VM Box. I then saw the Netflix App and thought, well why not use it, especially as the basic access is free.

      "Select Help & Settings. Select System Info. Select Netflix Account Information. Select Sign Out of Netflix Account."

      Think i have a Tivo Box, the settings above aren;t visible to me. I can select "Home > Settings" but there's nothing obvious to me to find Netflix (I've been thru most of the menu options within Settings).

      MrsP hogging the TV just now so i can;t throw her off while watching her favourite programmes 😉

      Hope you can send more advice...

      Cheers

      • Martin_N's avatar
        Martin_N
        Forum Team
        2 years ago

        Thank you for that information DerekP.

        Can you provide a picture of the screen after you have selected 'Settings' so we can see what options are available?

        ^Martin

    • newapollo's avatar
      newapollo
      Very Insightful Person
      2 years ago

      Hi DerekP 

      You photos show that you have a TV360 box.

      You can open the netflix app by clicking on channel 204 in the EPG, or by clicking on the Home button on  your 360 remote, then Apps, and then the Netflix icon.

      You should then be shown a profile screen - click on the icon next to your name if it's shown there, and when the screen  opens click left on the navigation pad on your 360 remote.

      This opens up the side menu,scroll down to the bottom where notifications is highlighted in white, then use the right navigation button to move across and click on Get Help.

      This brings up the screen showing your profile name, account email, and various options  as per the screen shot below.

      Scroll down and click on Sign Out. Then confirm you want to sign out.  You should then be able to sign in with your correct credentials.

      EDIT Sorry  forgot screenshot

      • DerekP's avatar
        DerekP
        On our wavelength
        2 years ago

        Hi, thanks but the problem is that the language isn;t one i can read, or work out how to...

        All settings / menus etc have the same language

  • shersher78's avatar
    shersher78
    Tuning in
    10 months ago

    I have had exactly the same issue; I keep phoning VM and telling them that Netflix has NOT been activated on my box. I have a PIN lock on the channel and nobody else knows the PIN. We have never used Netflix. I went into Netflix recovery on the VM site and yes, it was some random hotmail address on the Netflix app that was being charged to my VM account. I have called Netflix and they have blacklisted the email address and so has VM but how can they guarantee this will not happen again next month? I've been charged about 8 separate time for Netflix now. Why can't VM just remove the app completely for those of us who do not want it?

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      10 months ago

      Hi there shersher78 

      Thank you so much for your post and welcome to the community forums, it's great to have you here. 

      I am so sorry that you have experienced this issue with your current account, I would be more than happy to take a look into this with you via a private message. 

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
       

  • Hashtagfuming's avatar
    Hashtagfuming
    Tuning in
    7 months ago

    This has happened to me and I don't have a netflix account at all. Absolute joke trying to resolve it too, I'm owed a fortune. Hope you get sorted bud.