Forum Discussion

ish222's avatar
ish222
Joining in
2 years ago
Solved

Need a second virgin media broadband package

We have a virgin media package at the house which is running out soon. I would like to take over as account holder but do not want to wait the few months left in their contract. I would like to proc...
  • Vikki_M's avatar
    Vikki_M
    2 years ago

    Hi ish222,

    Just to clarify please, have you recently taken out an order with us in your name? If so, when was this please and has it been installed?

    Or, are you wanting to cancel the existing contract in your housemates name? 

    Please pop back to us when you can. 

ish222's avatar
ish222
Joining in
2 years ago

Thanks for your reply. I would like to cancel my order for the second account since it is not supported.

However, it is ridiculous that there is no simple way to cancel my order. I tried the text message but it just stated that text support is not supported. Can anyone help with the cancellation of my order?

  • Zoie_P's avatar
    Zoie_P
    Forum Team (Retired)
    2 years ago

    Hi ish222,

    Thank you for your post and sorry for any misunderstandings, we can supply to house shares and flats, but the property would have to specify ie 1b, 1a or do both you and the current account holder live there?

    Thanks

    Zoie