Forum Discussion

ish222's avatar
ish222
Joining in
2 years ago
Solved

Need a second virgin media broadband package

We have a virgin media package at the house which is running out soon. I would like to take over as account holder but do not want to wait the few months left in their contract. I would like to proc...
  • Vikki_M's avatar
    Vikki_M
    2 years ago

    Hi ish222,

    Just to clarify please, have you recently taken out an order with us in your name? If so, when was this please and has it been installed?

    Or, are you wanting to cancel the existing contract in your housemates name? 

    Please pop back to us when you can. 

ish222's avatar
ish222
Joining in
2 years ago

Apologies, I didn't mean that I wanted to take over the existing account in a literal sense. I want to create a new account and get a new package alongside the existing package but paid for by two separate accounts.

The other package has a few months left after which it will be cancelled.

Ilyas_Y's avatar
Ilyas_Y
Forum Team
2 years ago

Hey ish222 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

In relation to your query - we wouldn't be able to get a 2nd broadband package / account added on if there is an active account / line at the property.
This is because there is only one access point for the services to enter the property and one main line from the network.

If an account is due to close or ending soon, a second account can be setup to become the primary account once the initial services end.
But only one account can be there active at a time.

Kind regards,
Ilyas.