You should name and shame the scammers. Hackers set one up against my VM account with a yahoo.com email address - totally different address to anything I have registered with Virgin. The hacker used a Netflix account name, and the email address was the Netflix account name plus @yahoo.com. They created an account at exactly 8:00am - Netflix customer services told me this was done through Virgin's account web portal. This is a massive security exploit hole - that a hacker can create a Netflix account for completely different details and have it billed to your VM account number.
Name and shame - and don't take any lies from Virgin Media. They tried to insinuate I must have created the account, and then manually added it myself to my Tivo. The account was created when we were out - and the alleged manual login was probably the first time the Tivo was fired up after that date and time.
I already have a Netflix account which I've had for years, and it's set up directly on my TV. No one in my house uses the VM Tivo much. I only still have it because they said my Broadband would be more expensive if I ditched the TV and phone.
If you do not know the Netflix account name and email address, Netflix will not be able to shut down the account. Instead, Virgin Media will have to talk to Netflix to identify the account. They should be able to do this via the billing reference they hold between them and Netflix.
If Virgin Media fail to act on this after you have reported to them as fraud, then contact the police and Ofcom. If they keep billing you after you have notified them they are wilfully facilitating fraud.
