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Netflix subscription has been added to my account without my consent! 
I received my bill in January when the added fee was noticed on my bill. I called and spoke to someone on the 12th of January. I was assured that this would be sorted. I also received emails to say that the fraudulent action had been registered and another email to say that the Netflix subscription had been removed from my account. 
I have since received my February bill and it is still showing the Netflix subscription. I rang and spoke to someone on the 13th February explaining the situation again and that for the second month it is showing Netflix subscription to my account which I did not consent to!! 
I was told that it will be escalated and someone would get back to me within 10 days. And my account would be credited with both January and February fees of the subscription as I did not add these to my account. 
Going by other messages on this community I see I am not alone by this fraudulent behaviour.

I am extremely stressed by this all as I simply can not afford to pay this months bill especially now seeing my new bill balance from April. 
Please can someone get back to me!!


Forum Team
Forum Team

Hi @LAWALLER 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're really sorry to hear about what's happened and that you feel this way 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.


Joining in

Me too. I cant afford things like netflix as i can barely heat my house but a family of 5 Asian people are enjoying netflix and Im paying for them.

How is this possible unless virgin media has been hacked and not only is this being hushed up but their customers are paying for it. I will publish the scammers names on this forum quite happily so everyone can see them and hopefully they will be identified and dealt with.

You should name and shame the scammers.  Hackers set one up against my VM account with a email address - totally different address to anything I have registered with Virgin. The hacker used a Netflix account name, and the email address was the Netflix account name plus They created an account at exactly 8:00am - Netflix customer services told me this was done through Virgin's account web portal.  This is a massive security exploit hole - that a hacker can create a Netflix account for completely different details and have it billed to your VM account number.

Name and shame - and don't take any lies from Virgin Media.  They tried to insinuate I must have created the account, and then manually added it myself to my Tivo. The account was created when we were out - and the alleged manual login was probably the first time the Tivo was fired up after that date and time.

I already have a Netflix account which I've had for years, and it's set up directly on my TV.  No one in my house uses the VM Tivo much. I only still have it because they said my Broadband would be more expensive if I ditched the TV and phone.

If you do not know the Netflix account name and email address, Netflix will not be able to shut down the account. Instead, Virgin Media will have to talk to Netflix to identify the account. They should be able to do this via the billing reference they hold between them and Netflix.

If Virgin Media fail to act on this after you have reported to them as fraud, then contact the police and Ofcom. If they keep billing you after you have notified them they are wilfully facilitating fraud.

On our wavelength

see my other reply on this thread.