My VM fibre went live 6 Feb. I have been billed for two months usage due 14 March 2024?
I went through money supermarket to sign up and as an incentive £85 reward was to be applied to my account. The Web chat said otherwise yesterday and that I will be paid by the third party. It clearly says the credit will be applied to my bill.
Finally i have been trying to set up/access my account for 2 weeks and the forgotten password link never materialises.
The customer services team talk over me and continually say they can't hear me so I cannot get anything dressed.
This is my worst experience todate of customer service.
How do I get issues resolved when there is no written contact available or phone contact is simply useless
