Is there a way to arrange cancellation by email? I have tried the online chat for two days now, and have been kept waiting the whole time. Periodically, the bot asks me the same questions to verify my identity, and lets me know that the waiting time is 45 minutes. I have also put in a complaint about the waiting time. I am starting my third day of waiting on the chat line. What is the least painful way to get this done?
VM don't have a customer facing email service.
You can find the different methods to cancel on the following page.
The quickest is by calling either 150 from a VM landline or 0345 454 1111 from any other phone, call around 8am if possible when lines first open and are least busy.
You can also cancel using the good old fashioned Royal Mail. If writing include all of your account details and send it by registered (signed for) post to