Moving house - Virgin not supported in new area

[Sanjaaaaaay]

Hi there,

I'm moving house at the end of the month, and unfortunately Virgin Media does not support the new address. I have tried to contact Virgin through phone, whatsapp (but I think there's a bug leading to a cycle) and live chat but am struggling to get through to anyone. Is there any other method I can take to cancel?

Thanks

[John_GS]

Hi @Sanjaaaaaay 

Thanks for posting and welcome back to the community.

Sorry to hear of any issues contacting us. You'll need to call the team on 150 / 0345 454 1111 option 4 and 3, the team will then book the cancellation in for you.

[Sanjaaaaaay]

Hi there,

Thank you! I have tried calling a few times and always have to hold for ages and/or get disconnected. Is there any other method? Do you have a form I could fill or an email?

Thanks,

[David_Bn]

Thanks for coming back to us @Sanjaaaaaay.

Let's see what we can do to assist on this one, hopefully I can avoid you a call into our team.

Check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn