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Moving Router Across Room

MARTHALL44
Joining in

Hi, Our router was installed in the kitchen with a short cable via our disused kitchen hood extractor vent and the router sat atop a cupboard alongside. However, we are now having a new kitchen fitted, including a new extractor fan and there will be no cupboards for the router to sit on. We therefore need to have the router moved elsewhere in the kitchen, which will need a new hole drilled through the outside wall to allow the router to sit atop the fridge freezer further away. Can an engineer do this? Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

Tudor
Very Insightful Person
Very Insightful Person

VM will move the connection for £25. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

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4 REPLIES 4

Tudor
Very Insightful Person
Very Insightful Person

VM will move the connection for £25. 

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Akua_A
Forum Team
Forum Team

Hi @MARTHALL44 

Welcome to our community forums and thank you for your query.

As mentioned by @Tudor there would be a charge to relocate your hub as seen here Virgin Media Price Guides | Legal | Virgin Media To best help I have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


newapollo
Very Insightful Person
Very Insightful Person

Hi @MARTHALL44 

I would suggest finding an alternative location to place your hub.  Is the kitchen area actually the best location for your wifi needs, it may be more suitable to have it placed in a living room etc.

It's generally not recommended to place a hub/router on top of a refrigerator. The refrigerator's metal body and electrical components can interfere with the router's signal, leading to reduced WiFi coverage and performance. It's best to place the router in a central location, away from large metal objects and electronic devices, to ensure optimal coverage throughout your home. 

Dave
I don't work for Virgin Media.
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Akua_A
Forum Team
Forum Team

No worries @MARTHALL44 Glad to have been able to help 🙂

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs