Moving House

[davidcam]

I am moving house and have a provisional date of 30th August, which I expect to be confirmed in a few days and am considering my TV & broadband options. I have checked the postcode of my new property but on the VM  help>moving home page it says "An engineer will install your services" and "Be online in 7-14 days", however on the VM broadband/postcode-checker page it allows me to select all the services and then takes me to a calendar to select an install date and the lead time is approximately 2 weeks. I also have the option of renewing my contract for £106.59pm instead of the current £133.59pm. So I suppose my questions are:

1) Can I phone to book an engineer to come on a specific date e.g. 2nd September to transfer my services to my new address?

2) Should I go through to renewals and see if I can get a better deal and book an engineer to come to my new property on a specific date, e.g 2nd September?

3) Should I go with EE who have a very similar (discounted) deal priced @ £89.99pm for 24 Months?

Which way would you go?

[Zach_R]

Hi @Risingaboveit, 

Thank you for your posts and welcome to our community forums. We're here to help.

I'm so sorry to hear that there's been some delays to your service installation, but there's no set timeframe of when a permit is granted and the date/time it's granted for. It's not quite as simple as a set SLA, such as the 3 day timeframe you've mentioned. Apologies.

When did you last speak with the pre-installation team about this and what have they advised?

Thanks,