Forum Discussion

davidcam's avatar
davidcam
On our wavelength
8 months ago

Moving House

I am moving house and have a provisional date of 30th August, which I expect to be confirmed in a few days and am considering my TV & broadband options. I have checked the postcode of my new property but on the VM  help>moving home page it says "An engineer will install your services" and "Be online in 7-14 days", however on the VM broadband/postcode-checker page it allows me to select all the services and then takes me to a calendar to select an install date and the lead time is approximately 2 weeks. I also have the option of renewing my contract for £106.59pm instead of the current £133.59pm. So I suppose my questions are:

1) Can I phone to book an engineer to come on a specific date e.g. 2nd September to transfer my services to my new address?

2) Should I go through to renewals and see if I can get a better deal and book an engineer to come to my new property on a specific date, e.g 2nd September?

3) Should I go with EE who have a very similar (discounted) deal priced @ £89.99pm for 24 Months?

Which way would you go?

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    8 months ago

    Hey davidcam, thank you for reaching out and I am sorry to hear this.

    You can book your install in for a time that suits you if you need.

    We can change this time or date for you.

    If you need to ask us any other questions do let us know.

    • davidcam's avatar
      davidcam
      On our wavelength
      8 months ago

      One of my problems is that on the VM moving house page it says that getting online could take 7-14 days. I would need to be online preferably on the day I move in but at a minimum on the first available day after that. My completion date is a Friday and if I was able to be certain that the engineer could come out on the following Monday AND that I could be online on the same day, that would be acceptable. I have been with VM for over 20 years and would like to find an option, both cost and installation wise, that enables me to have continuity of service but if that means changing to a different provider (possibly EE), then I may do just that.

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        8 months ago

        Stop romanticising your 20 years with VM.  There is nothing to be gained for “loyalty”  I was also a long time VM customer but seeing constant “new user” deals undercutting loyal users was the last straw.  Also check the forums around installation dates and broken promises.  Personally I’d save money and go with EE