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Moved house - no broadband and account issue

Ish17
Joining in

I moved property on September 1st, and still have no broadband 2 months on. I keep getting passed from person to person until I slip up and fail security. It's getting to the point of cancelling, and now when I try and phone, it won't let me do anything unless I make a payment. 

When I log in to my account, it shows my old address and a final payment. No idea what they want me to pay for. It's ridiculous 

 

[MOD EDIT: Subject title changed for clarity]

1 REPLY 1

Alex_RM
Forum Team
Forum Team

Hi Ish17,

Thanks for posting and welcome to our community 😊

Sorry to hear you're having some issues with the install, so I can get a few more details from you I've popped you over a private message.

Alex_Rm