Moved house, lost Netflix

[Andyswall]

I recently moved and and moved my existing Virgin services with me. However since moving I no longer have access to Netflix which is included in my package. It just asks for new payment info. I can’t get anywhere with a solution from the customer service chat. Can anyone help?!

[Ilyas_Y]

Hey @Andyswall Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏽

I'm sorry to hear about the issues with Netflix you are facing.
I will assist you on this and look in to this for you,

I will send a private message to further assist.

Kind regards,
Ilyas.

[philnixon]

Same here, even the Virgin help staff seem to be confused over the previous vs new offerings.  Certainly the "keep your existing package" isn't true.

[Jamie_R]

Has this been resolved?  moving to PM is presumably needed to have private info exchange (reasonable) but does leave the wider community uninformed about this common issue.

[Daniel_Et]

Hi @Jamie_R, thank you for your query.

We'll always endeavour to post publicly to confirm when an issue has been resolved.

In order to look into your particular account, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel