Moved house, had my VM contract extended but my discount wasn't extended which led to massive increase

[fritzvirg]

I've spent months trying to have this resolved via WhatsApp conversations but it's still not sorted out. 

Up until my March bills my monthly payment was £64.00 per month, from my April bill it's gone up to £106.62 

[Nathan_B]

Hi there @fritzvirg 👋 Welcome to our forum and thanks for your post 😊

Sorry to see that your contract price has gone up unexpectedly. I'll be happy to have a look at this for you. So this can be done I'll pop you a PM to confirm your details.

Regards

Nathan

[Nathan_B]

Thanks for chatting with me via PM @fritzvirg 😊 I'm glad I've been able to have this issue rectified.

Please let us know if you ever need anything else, we're always happy to help.

Regards

Nathan