Moved house. Contract restart

[HannahChilt93]

Hello,

Moved house in November and moved contract over with us. Assumed it was a continuation contract! But no. Been told its a new one?! And have 10 months left. 

Was not informed of this and so continued on. But because of this new contract, I am now going to have to pay full price for the next 10 months instead of the 18 months diacounts I signed up for! This is not acceptable! I joined on the 18 month contract with discounts. But because I have used 10 months at previous address and 8 months at new one with discounts; I still have 10 months remaining full price. 

If a new contract was made; surely the discount should restart! Not continue over since my contract has not continued over? I want this sorted. Its a joke! 

[Molly_T]

Hi HannahChilt93 👋

Welcome to the community forum! Thanks for posting. 

So sorry to hear about your recent experience with our services, particularly your contract / discounts following a house move. I'd like to take a closer look so we can help get this sorted for you. 

I will send you a PM to confirm a few account details so we can investigate what's happened and help resolve things! You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞