cancel
Showing results for 
Search instead for 
Did you mean: 

Move home link not working

Deeplay
Dialled in

Hi I have tried 3 different browsers to try initiate a home move - but the "Book My Move" link does not

even tried on the virgin media app. I have paid my bill - up to date - the virgin website does not work or has errors

anyone can help on this ?

 

thanks Dino

3 REPLIES 3

Deeplay
Dialled in

Something seems wrong with the virgin website

used this link https://www.virginmedia.com/help/moving-home/move-serviceable

says i can move my services to my new address - yet the Book Move link not working tried firefox edge / chrome and the app on my handset. now stuck in a que on the phone for nearly half an hour trying to get through to a real person.

Hi @Deeplay 

Sorry to hear of this. What happens when you try to book the Move please? Any error messages or anything?

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

newapollo
Very Insightful Person
Very Insightful Person

Hi @Deeplay 

I've just gone to the page you linked and clicked on the messenger chat and that's working.  You might need to enable popups in your browser before that works for you. (screenshot below)

moving chat.jpg

 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts.
Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali