Missold by door rep

[Nova0990]

I spoke with a virgin sales rep who came to my door.

I agreed a deal for 500 Broadband with Mega TV with sky sports & movies! Why? Because he said id get it for £51/£52 a month!

Alas, 2 days later i get a text with a document that says i'll get broadband with just standard tv for £39.99... i then discover its another £53 to add sports & movies...

So ive been missold / passed around call centers & told sky im leaving...for nothing?

How do i cancel the install or get the deal i was promised? I have the lads name / number & contact card.

Thanks!

[Client62]

"I have the lads name / number & contact card."

Odds on it is a dead number or a person you can not get to take your call.

VM Cancel:

Cancel by signed for letter :
https://www.virginmedia.com/help/cancel-virgin-media

Cancel online :
https://www.virginmedia.com/support/help/broadband-tv-and-landline?openExternal=true

[Nova0990]

Its a legit person & they did setup the vm stuff...just not as promised at all. I spoke to hjm on call to finish setting up & he took sort code & acc numbers etc. Then after finding out today he ignored my text & phone call. Hes employed by VM...but shouldnt be. So this needs to be dealt with before he rips off more people & id like my deal to be sorted out!

[Client62]

He signed you up and reeled you in.   Welcome to door to door sales of all utility services.

This is why we sign up to services online where the price of the service are displayed and confirmed in writing.

[Nova0990]

Its a legit virgin media salesman...why wouldnt i have accepted his deal? Its not a 3rd party. 

Also appears hes put through as 'o2'..i dont have o2! wth. 

[Client62]

If you have the contract in writing your in a good position to just cancel for mis-selling / attempted fraud.

[Cardiffman282]

I'd forget the deal and cancel. Link is below. 

[Akua_A]

Hi @Nova0990 

Welcome to our community forums and thank you for your first posts. Sorry to hear you have had this experience with your contract/ package. This is not the level of service we expect from our door sales team and we want to best help. We are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 

Thanks,

[Akua_A]

We apologise again on behalf of our team for the experience had @Nova0990 We are glad to have been able to help. Please do not hesitate to contact us if you need any further help.