Solved
Missing order
I have recently decided to take up Black Friday offer from my account on line to upgrade and add the Mega TV to my existing broadband and phone contract that was coming to an end, the cost was £56.3...
Same thing happened to me last Saturday, I raised the issue in a separate thread. Black Friday deal not showing but received email confirmation with reference number. Webchat person confirmed they can see the order but I’m not really sure he was telling the truth because when I spoke to someone on WhatsApp they said they couldn’t see it also I’ve been lied before by Virgin customer care. One thing is I got all the screenshots, WhatsApp messages of the conversations so if now they try to say they can’t find the order I’ll show them a screenshot of webchat saying the opposite. At the end of the day I was willing to spend more money on something I probably don’t even need but what’s the point of offering a deal you can’t honour.