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Missing cashback from new client refer of Topcashback

Joining in

Goodnight, I was jointed virgin media on end of March and used compare of Boardband (TopCashback) refer when I joined the package show that new client will cashback. I has waiting about 1 year and still not received any cashback from Virgin Media. No adjust any monthly paid fees or refund any cashback to me. Please assist and help me how to claim my right of cashback with new client scheme.


Forum Team
Forum Team

Hi @Rinli8203 👋 Thank you for your post and welcome to the Virgin Media Community 😀

Do you have any documents that show you were due to receive cashback? 

Also, have you spoken to TopCashback about this directly? If so, what did they advise?

Please pop back to us at your earliest convenience.


Joining in

Good morning I contact TopCashback requested my situation but they replied based on you company rewards my cash back the website show new clients use compare the boardand with cash back about £99 when I use the link applied my boardband and tv contract.not show any new client rewards. I think maybe your company need to confirm I am a new customer and rewards me later. But not any action from both company. I am not sure which company rewards to me. I was not captured the photo with TopCashback website but when you go to compare of boardband from TopCashback web site you will find out similar rewards applied. If you need to provide my documents. I will sent you a this similar rewards and my contact details to you. Thank you very much and assist to me.

Hi @Rinli8203, thank you for your response.

Virgin Media cannot help with third party vouchers or cashback offers. You'd need to contact the third party vendor directly.

You'd need your online sales reference number, starting with "CH", in order to track your order with the third party.


Very Insightful Person
Very Insightful Person

Hi @Rinli8203 

When you placed your original order you will have received a confirmation email back from Virgin  which will have included either an Order ref. WS[and 7 numbers] or Order ref. CH[and 10 characters]  Those are the details needed for tracking purposes.

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Hi thank you for assist. My order reference with removed

 [MOD EDIT: Personal and private information has been removed from this post]

Forum Team (Retired)
Forum Team (Retired)

Hi Rinli8203 👋

Thanks for coming back to us on this. It's great to see you've located your order reference. As mentioned previously, we're unable to assist with cashback/reward offers provided by a 3rd-Party, so you will need to contact TopCashback directly with your order reference to discuss any rewards further.


Reece - Forum Team

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