Missing Parcel

[dancefight20]

I'm a university student and from the 21st of September, I will be living at a student rented house. However neither me or any of my flatmates have moved into the house yet, but Yodel delivered the parcel on Saturday 17th of August. A friend of mine went round to collect it on Wednesday 21st of August but they couldn't find the parcel. What do I do? Do I call Virgin Media, explain the situation that the parcel is missing and order a new box? If I do order a new box, will I be charged?

[Ayisha_B]

Hi @dancefight20 👋

Welcome to our Community Forums and thanks for your post. 

Is the tracking by Yodel showing it was definitely delivered to the property in question and not left in a safe place or somewhere else?

[dancefight20]

Hi, yes Yodel definitely delivered it. They sent a photo. Should I call Virgin and explain that the parcel is missing

[Steven_L]

Thanks for coming back to us dancefight20 and we're sorry to hear that your equipment is now missing. Please could you give our pre-install team a call on 08000521734 and they will be happy to help get this looked into.

Kind Regards,

Steven_L

[dancefight20]

Hi. Thank you for your response. But would it be better to call 0345 454 1111 or the number you suggested?

[David_Bn]

The number suggested by my colleague would be more appropriate in this instance @dancefight20.

Thanks,

David_Bn