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Memorable word not recognised

Jarka
Just joined

I received a bill with an incorrect information. I tried to get through the customer service. I set up my memorable word last week and remembered it. I called the Customer Service yesterday. Whilst going through the secure character check, it failed every time. Then I changed it in my account and failed again !

Any suggestions as to how I can speak to someone in person about my incorrect bill without failing to key a correct memorable word? Thanks

1 REPLY 1

Nathan_B
Forum Team
Forum Team

Hi there @Jarka 👋 Welcome to our forum and thanks for your post 😊

I'm sorry to see you've had issues going through account security when attempting to speak to the team about your bill. I'll be happy to take a look at this for you. I'll pop you a PM to confirm some details.

Regards

Nathan

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