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Memorable word issue

Tuning in

Hi, I’ve called customer service multiple times - and not been able to get through to anybody because I can’t pass through the ‘memorable word’ stage. I do not remember creating this, nor can I see anywhere to update/create one on the app or on the website, despite reading various posts on this forum with different instructions. Please can I be advised on how to create a memorable word, or alternatively be connected with a member customer service team to assist my request as I need to sort my contract and arrange posting back the WiFi equipment. Thank you. 


Alessandro Volta

Forum Team
Forum Team

Hello joe2378.

Thanks for your first post and welcome to our Community.
Sorry to hear you're having a bit of trouble getting in touch with our team over the phone.
I'd like to take a look into this for you and save you the time calling in again.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 

Thanks Gareth, I’ve replied to your direct message👍

Thanks for the help but still didn’t work