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Memorable word issue

joe2378
Tuning in

Hi, I’ve called customer service multiple times - and not been able to get through to anybody because I can’t pass through the ‘memorable word’ stage. I do not remember creating this, nor can I see anywhere to update/create one on the app or on the website, despite reading various posts on this forum with different instructions. Please can I be advised on how to create a memorable word, or alternatively be connected with a member customer service team to assist my request as I need to sort my contract and arrange posting back the WiFi equipment. Thank you. 

4 REPLIES 4

goslow
Alessandro Volta

Gareth_L
Forum Team
Forum Team

Hello joe2378.

Thanks for your first post and welcome to our Community.
Sorry to hear you're having a bit of trouble getting in touch with our team over the phone.
I'd like to take a look into this for you and save you the time calling in again.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Regards     
Gareth_L
 

Thanks Gareth, I’ve replied to your direct message👍

Thanks for the help but still didn’t work