Advised a 20 minute wait to connect on webchat, took over 90!
Sought to cancel, cost for BB almost doubled.
Eventually connected to someone who couldnt careless and rude to boot. Clearly retention isn't part of the manual now, even after 17 years.
Moving with 60% saving. An email address to submit a formal complaint would be helpful too. For a communications company, they dont seem to have mastered it yet.
Hi cig202
VM don't have a customer facing email address.
The full complaint process is detailed on the following page, along with the complaints postal address and links to make a complaint by webchat or via online form
Hi cig202,
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having trying to renew your contract with us, thats far from the experience that any customers should have.
Have you been able to raise a complaint via methods that newapollo suggested, if not we would be able to raise a complaint on your behalf.
Kind Regards,
Steven_L
