Lost memorable word- cant login

[emmabertie]

i need to get into my account to request to cancel my broadband as i am leaving my house. It wont let me log in to my account as it says to verify (i dont have an email of this) and i tried to call and i need a memorable word which i have no idea what it is. Please help

[Nathan_B]

Hi there @emmabertie 👋 Welcome to our forum and thanks for your post 😊

Sorry to see that you've been unable to log into your online account. We can request for a memorable word reminder to be sent to you.

I'll pop you a PM to confirm some details so this can be done.

Regards

Nathan