The Maxit TV tier which included BT/TNT Sports as inclusive, is now legacy and has been replaced with the Mega bundle which doesn't. TNT Sports is now a chargeable premium add-on regardless of TV tier, muchlike Sky Sports is.
You now have two options for adding TNT Sports.
1: Use statutory 14days cancellation to revert your package to whatever you had prior to changing, which I presume was Maxit. You can then negotiate for a new bundle if so you wish, on an informed basis that TNT Sports is now chargeable
2: Pay for the channels at £18/month
If you have any documentary proof that you were told the channels were included, then I would suggest collating that and posting it onto this thread. Or if you were verbally advised, then request a D-SAR of your personal data that potentially includes the call recordings. https://www.virginmedia.com/help/dsar-faq
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
