Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Lost Account Number

Go to solution
Josiek2
Joining in

3 weeks ago

Hi I’ve ordered a broadband package which is due to be installed in a week or so. I’ve not had a Welcome email so I don’t have an account number to set up my account online  Can you help.

 Thanks in advance 

0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
Sabrina_B
Forum Team
Forum Team

3 weeks ago

Hi @Josiek2 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies that you have not received your documentation for your new installation. As you have not yet been installed any action made in an attempt to set an online account up cannot be made until the account is installed and active. Once it is active, we will send out all your details to create an online account.

I hope this helps.

Sabrina

See where this Helpful Answer was posted

1 REPLY 1

Go to solution
Sabrina_B
Forum Team
Forum Team

3 weeks ago

Hi @Josiek2 👋.

Thanks for reaching out to us and welcome to the Community Forums. Apologies that you have not received your documentation for your new installation. As you have not yet been installed any action made in an attempt to set an online account up cannot be made until the account is installed and active. Once it is active, we will send out all your details to create an online account.

I hope this helps.

Sabrina

Top