Loss of service rebate from April

[glasgowguy]

I registered that I had a loss of service on all of my services for four days back in April and I was under the impression that I would receive a bill credit for the days that the service was down. I just got my latest bill today and I still haven't had the credit to my bill.

How long does it normally take for my bill to be credited after registering a loss of service?

[goslow]

Whether you get some credit, or not, might depend on when exactly the days were because VM gets two clear working days to fix a fault before any compo is applied.

When compo does apply, VM should credit you within 30 days of the fault being fixed.

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

and

https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/automatic-compensation

[Tom_W1]

Hi @glasgowguy thanks for your post here although we're sorry to hear of your concerns raised.

We are happy to look into this further for you so please expect a PM from me to arrive shortly and respond directly when you can!
Many thanks