Live chat not working - cancel account

[nheron21]

Good morning, anyone else experiencing issues with live chat recently?

I've tried to contact VM through live chat since yesterday morning to cancel my VM contract as I'm a student moving back home (VM not available in my area), when I click the "Chat to us" button nothing is happening. I've tried multiple devices: Phone, PC, Tablet and 3 different networks, home broadband (BT), O2 5G and Vodafone 5G. Devices that have VPNs or Adblocks have been disabled. Tried incognito, 4 different browsers, cleared cache and cookies so I know it's not an issue on my end. 

These are the links I've tried to contact through:

https://www.virginmedia.com/help/leaving
https://www.virginmedia.com/help/moving-home/students
https://www.virginmedia.com/help/moving-home

I'm no longer living at the address so need it cancelling ASAP, I was told before I agreed to the new contract that I wouldn't be charged an exit fee if my home I was moving back to was not serviceable.

[MOD EDIT: Subject title changed for clarity]

[Matthew_ML · Accepted solution]

Hey nheron21, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.

If you have moved out are you planning to take your Virgin services with you or just cancel it fully? 

[nheron21]

Hi Matthew,

The house I've moved back into doesn't have virgin media available in the area. So I'd have to cancel it fully. 

[spell]

Perhaps someone would like to read your original post in which this point was fully covered

[Vikki_M]

Hi nheron21,

Thanks for your response.

I'll send you a private message now so I can help get this resolved for you.

Please look out for the envelope in the top right of the page and pop back to me when you can.