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Leaving Virgin then hit with Late Payment

Jonjo110
Joining in

Hi All

Having decided to leave virgin,I find that virgin's handling of final billing is appalling'
I indicated to them that I was leaving with 2 months remaining on my contract and was told
I had to pay my normal £24 a month payment then an early disconnection fee of £22.12 which is fair enough,
As I pay monthly by direct debit on 21st of the month (circa) virgin deliberately decided to take payment 4 days later
and hence incurring late payment charge of £7.50 added on to my final bill for early disconnection fee which now totals £29.12.
I contacted customer services about my complaint and operator said it was their fault entirely it would be sorted and I won't be paying additional charge,
What happened next is they then sent me a bill for the exact same amount of £29.12.
I thought this was a one off incident but I then found that a lot of customers have encountered this experience when leaving virgin, this is an ongoing issue and that no steps have been taken to rectify this.

Shame on You Virgin

1 ACCEPTED SOLUTION

Accepted Solutions

John_GS
Forum Team
Forum Team

Hi @Jonjo110 

Thanks for joining me on PM and allowing me to sort this.

Please pop back to the community if you need further assistance.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

See where this Helpful Answer was posted

9 REPLIES 9

Zoie_P
Forum Team (Retired)
Forum Team (Retired)

Hi @Jonjo110,

Thank you for your post and welcome to our forums 🎉

I am sorry for your experience and that you have had issues with your final bill. Is this now rectified and is your complaint resolved? 
Do you wish for us to feed this back?
Thanks,

Zoie

Hi Zoie, thank you for the reply, my complaint is unresolved and not rectified, the last communication I had was the resending of the bill, I tried sending them message in myvirginmedia but was unable to do so

 

 

Hi @Jonjo110 

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi @Jonjo110 

Thanks for joining me on PM and allowing me to sort this.

Please pop back to the community if you need further assistance.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Jonjo110
Joining in

What the hell are virgin playing at, 

After the assistance of John_GS sorting the problem I have now received today a red letter bill demanding immediate payment of £29.62, in which they say that action is required to clear full amount due and any delay in settling above amount may result in your services being restricted. 

Rather irrelevant in my case,  

Do people in this department know what they are doing???? 

 

Hi @Jonjo110 

Welcome to the community forums 

Sorry to hear this. I can see that you've still an open private conversation with the forum team agent John who will be able to assist you further. Please reach back out to them through the private message and they'll be able to investigate this for you. 

Here to help 🙂
Virgin Media Forums Agent
Carley

Hi @Jonjo110 

That was probably produced and sent before our chat.

Go off our chat as everything is as we agreed 🙂

Best

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Hi John, I have since paid £22.12,and cancelled the direct debit and hopefully this matter is finished.

Thank you for your help. 

John

Hi @Jonjo110 

No worries at all 🙂

Please pop back to the community if you ever need further assistance.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill