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Leaving Virgin and facing retaliatory action

Joining in

Recently found out Virgin has messed up with my Direct Debit and is now charging me a ridiculous late fee as well as next month's bill despite the fact I've already set up my leaving date on the phone. I'm leaving and I do not want to pay any more than I'm using.

I will pay for one month, but I will not pay the late fee considering this was Virgin's mistake, and I will not pay for another month of use that I will not use. It's too expensive and I'm just a disabled woman trying to make ends meet. Is Virgin really so low to abuse disabled women and extort money out of them for a service that has been cancelled?

Calling support just redirects me to a robot that asks me to pay the bill, with no other options and no way to contact a human. This feels evil to me. I already had a case with the Ombudsman regarding Virgin's behaviour and I will definitely be opening another one if this is not resolved. My PTSD is in full force due to Virgin's aggressive tactics to steal money from me. 


Help would be appreciated. Thank you.


Very Insightful Person
Very Insightful Person

It's standard practice to continue billing until your services are disconnected. Until that point, they remain live and additional charges can be incurred over & above your subscription.

You'll receive a final bill after your cancellation date, with final debits & credits included. For as long as your account is live, any late payments or bills only partly-paid, could technically be reported onto your credit file as arrears. 

This applies to all customers, regardless of age or circumstance.

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Forum Team
Forum Team

Morning p408,

Thanks for posting, and sorry to hear you're leaving.

So I can take a look at the billing, I've popped you over a private message to get a few more details.