Late fee incorrectly charged

[12smcardle]

Hi,

I have been charged a late fee on my account which I believe will affect my credit score even though I was due a refund for overpayment for months. You then said I underpaid you so was given a late fee and my refund was taken back. Please help! 

[japitts]

There's not really any such thing as a credit score, beyond the sales departments of particular credit reference agencies. The scoring process used by individual lenders is strictly internal, and not something that "Clearscore" or such like, can sell you.

What should be of more concern is the data on your statutory credit file, and your monthly payments being up-to-date. That's something the VM staff on this forum can advise on.

[Ilyas_Y]

Hi there @12smcardle Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the late payment fee and the issues with the credit file you are experiencing. 😢
I will assist you further on the matter and get you the support needed. 

I will send a private message. ✉

Kind regards,
Ilyas.