Showing results for 
Search instead for 
Did you mean: 

Kit return packaging not received

Dialled in

I've requested packaging to return my Virgin Hub, this was a week and a half ago and I've still not received it. In the meantime I've been sent an email saying my account has been charged for not returning their kit. This email has a link to book a pickup, can I put the Hub in any packaging for collection? A taped bag? I have no boxes. If not how long should I be footing the bill for before I receive any packaging?


Forum Team
Forum Team

Hi @ASmith3 👋

Welcome back to our Community Forums and thanks for your post. 

I am sorry to hear you've not received your returns packaging and you've been charged. 

I would like to take a closer look into this so will pop you a PM 📩 now to confirm some details and we can take it from there. 


Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs