Issue with returning equipment

[tokamm1]

We’ve had a letter saying VM are charging us £130 for not returning the old equipment. I’ve checked the Yodel tracking and it’s been sat in their national hub since the 16th, and the bill was generated on the 18th

I’m so happy since leaving VM I’m really loathe to try and contact them again, but would also rather not have £130 go out at this time of year

Anyone had similar before, do I just wait it out? Thanks all

[Paul_DN]

Hi tokamm1,

Thank you fr reaching out to us, we are sorry to hear that the equipment returned has not yet been sent to us and is still sat with Yodel, you can cancel the Direct Debit to stop anything going out, once the equipment is received and showing as back with us any charges would then be removed.

Apologies again for any inconvenient caused.

Regards

Paul.

[carl_pearce]

Based on the above advice I would add to keep a very close eye on your credit file/score as VM will still try to charge you even if you cancel the Direct Debit.

In a few years time it could cause issues with your credit rating.

[samliffe]

Why have you posted this when it is word for word my complaint on reddit?

https://www.reddit.com/r/VirginMedia/comments/1horre0/comment/m4coqn8/?context=3

[samliffe]

Hi Paul, thanks for this reply. Not entirely sure what has gone on here but this user had lifted my post on reddit (I'm here from there for a bit of further advice) https://www.reddit.com/r/VirginMedia/comments/1horre0/comment/m4coqn8/?context=3

I'll cancel the DD now, not sure why Yodel have kept it for so long but I can provide a tracking number from them if needed for proof of return 

[David_Bn]

Thanks for reaching out to us @samliffe and we're sorry to hear of the difficulty faced when trying to return to the equipment to Virgin Media.

Can you please confirm what the status of the return is showing with Yodel?

Thanks

David_Bn 

[samliffe]

Hi David, this is what Yodel are currently showing. It has been the same for 14 days now