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sonamahl's avatar
sonamahl
Joining in
2 years ago

Is the disconnection fees applicable for a candidate whose VISA is expired and so moving abroad??

Is the disconnection fees applicable for a candidate whose VISA is expired and so moving abroad??

I'am moving abroad as my Visa in UK is expiring next month and my company is not extending it further. Hence I need to discontinue the Virgin media broadband contract. WOuld the disconnection charges still apply, If I'am informing them this 1 month before.

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  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    2 years ago

    Hi there sonamahl 

    Thank you so much for your post and welcome to the community forums, it's great to have you here.

    Thank you again for enquiring about your early termination fees, you can read out help page online here that details information regarding the ETF. 

    However we can confirm if you are still within contract and move outside of the UK then there would be a charge for the cancellation, the cost of which would depend on how much longer is left on your contract. 

    You can discuss a termination of contract with our team on 150/0345 454 1111 or via WhatsApp messenger on 07305 327 112.