Incorrect details on refund cheque after bereavement

[Rogerf1]

My Father-in-law passed away recently and we have completed all the bereavement forms.  We have now received a cheque made out to him!!  Does anyone know how to get this reissued with the correct details, trying to get hold of bereavement services is impossible.

[Kath_F]

Hi Rogerf1, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're really sorry to hear about what's happened. This is certainly not the usual service that's received after a bereavement. I'll need to take some details from you to get this investigated and looked at. From there we can then sort out a resolution for you. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,