superhub 5 fault, incorrect details on web page

I had an Superhub 5 delivered back in march after upgrading to 1Gig., Hub has never worked properly and states that  I don't have anything connected by Wi-F.  3 pods are shown as being connected by ethernet cable as is my mobile phone, I tried to have a conversation the CS offshore about this problem, But as usual as its not in their script I keep getting fobbed off with a lot of useless drivel. Tried a factory reset but that doesn't help, as it still says everything is connected by cable. Any help would be appreciated.