Hi Just renewed my contract to higher spec broadband service (500mb to 1gb)
Had my first bill. Totally different to amount my new contract details highlighted. My acct dashboard highlights the new 1gb package but has wrong monthly bill costs. Looks like I've been billed for old 500mb contract but with higher charges.
Tried calling to sort but your telephony "hard stops" keep sending me texts that don't help then cut me off. You've made it near impossible to talk to a person to resolve. Been with you for years but your CS has gradually gradually got worse.
Still within the 14 day cooling off time so will cancel if you can't fix this. Please get back to me to resolve or I walk.
Thanks.
