My account closed on the 15th December 2023. I returned the Kit I had (tv box and wifi router hub 3). I received an email from virgin saying this had been successfully received and returned. In the same email, they said I still had outstanding kit to return which is a tv box and wifi router hub 3 of a different serial number to what I had. I’ve never had these items. How do I clear them from my account?
Hi MT1971 👋🏼.
Thank you for posting and welcoming you with big virtual arms onto our community forum 🤗.
Sorry to see you are no longer with us and that you are having issues with returning the kit ☹.
I can have a look into this for you by looking into your account.
Before I do this I will have to private message you to further investigate 🧐.
Please watch out for the envelope ✉.
Ari - Forum Team
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