Incorrect Charge on Bill

[WSM2020]

I've just seen my bill and there is a charge of £7.49 for use of adult channels. I don't think this is right as the channel (983) is listed as included with Maxit TV. When the pin was entered it mentioned a night pass being purchased but assumed this was an error, especially as there was no mention of how much the service would cost which seems like an extremely dodgy way of working as surely anything that's subject to a charge should be clearly stated?

[roy247]

If it mentioned anything about purchasing a night pass I think you might have wrongly assumed the channel was included although in your defence the TV guide here shows it's not the only adult channel included although it doesn't look like it is on the EPG. I would have thought they would all be PPV.

I think you might need to wait for one of the forum team to help on this.

Edited to say this was posted as an answer to this Post 

[roy247]

Hi WSM2020,

Looks like someone has moved my original answer to your problem to it's own post on the manage your account board where I expect your problem will be moved to.

As I said before;

If it mentioned anything about purchasing a night pass I think you might have wrongly assumed the channel was included although in your defence the TV guide here shows it's not the only adult channel included although it doesn't look like it is on the EPG. I would have thought they would all be PPV.

I think you might need to wait for one of the forum team to help on this.

Here's a screenshot of the TVGuide,

[WSM2020]

Thanks Roy, my main problem with the whole thing is how it's classed as free multiple times (I checked the channel guide from August up to December) but then applicable to a mystery charge which isn't advertised anywhere. I can't work out how it's possible to have hidden charges automatically applied to your account without any notification. I appreciate I put my pin in, but you have to do that on any age restricted channel. And the terminology of 'unlock' seems misleading when it should really say 'enter pin to purchase night pass (£7.49)'.

[Ilyas_Y]

Hey @WSM2020 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the charges you have recently had on the VM bill.
I will assist you on this and send you a private message.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @WSM2020 on the VM forums. 👋🏼

I'm glad we have been able to assist and get down to the bottom of this issue.
Turns out the charge is valid - but we have spoken about that in our private chat.

For any future guidance on what is and what is not available on the TV listings, please refer here.
Reach out to us for any other queries you may have and we'll assist where we can.

Kind regards,
Ilyas.