I have had my Virgin Media services disconnected as I have moved home to an area that is not covered by Virgin Media. I called the home movers team who confirmed there will be no early termination fees as long as I can provide some documents which I did so and had a confirmation that it met Virgin's guidelines which stated they would pop £128 of credit to my account.
Today I checked my account and was stunned to see a final bill value of £212.95. My contract was only £35 and should only pay for the services to the date I was disconnected. I was expecting to only pay around the £30 for the final month. I've tried calling customer services who are unable to help all saying it is automatically generated.
As much as I want to cancel my direct debit I can't else I will get marked for missed payment.
Any one suggest how I can get this resolved? Is any of the forum team able to step in and help, please?
Hi, all documents were sent, hence why I got the email saying it meets the guidelines and credit will be applied to cover the early termination fees. Attaching the email screenshot again for your reference.
Can you help to resolve this matter?
