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I wasn't offered a 360 box..

The_Red_Silence
Tuning in

2 weeks ago

Afternoon all..

I was offered a free Stream box with my upcoming broadband installation.

No problem at all.

But why wasn't I given the option of a 360 box? 🤔

Thanking you.

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4 REPLIES 4

Cardiffman282
Super solver

2 weeks ago

I am guessing you have the new XGS-PON network which currently only supports the Stream box. 

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

The_Red_Silence
Tuning in

2 weeks ago

Maybe.

I'm not able to get a VoIP landline through virgin yet either for some technical reason out of my control.

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Ayisha_B
Forum Team
Forum Team

2 weeks ago

Hi @The_Red_Silence 👋

Welcome to our Community Forums and thanks for your post.

Sorry to hear you were not offered the 360.

It's usually one or the other as they are both on different platforms.

 

Ayisha_B
Forum Team

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Tudor
Very Insightful Person
Very Insightful Person
In response to The_Red_Silence

2 weeks ago - last edited 2 weeks ago

"I'm not able to get a VoIP landline through virgin yet either for some technical reason out of my control."

There is at present a problem with the VM Hub5x that the telephony sockets do not work. They are NOT VoIP just uses a standard old POTS phone handset. VM will probably go to VoIP sometime in the future, but nothing has been announced. If you want a VoIP connection you can certainly do it with a VoIP provider. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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