I wasn't offered a 360 box..

[The_Red_Silence]

Afternoon all..

I was offered a free Stream box with my upcoming broadband installation.

No problem at all.

But why wasn't I given the option of a 360 box? 🤔

Thanking you.

[Cardiffman282]

I am guessing you have the new XGS-PON network which currently only supports the Stream box. 

[The_Red_Silence]

Maybe.

I'm not able to get a VoIP landline through virgin yet either for some technical reason out of my control.

[Ayisha_B]

Hi @The_Red_Silence 👋

Welcome to our Community Forums and thanks for your post.

Sorry to hear you were not offered the 360.

It's usually one or the other as they are both on different platforms.

[Tudor]

"I'm not able to get a VoIP landline through virgin yet either for some technical reason out of my control."

There is at present a problem with the VM Hub5x that the telephony sockets do not work. They are NOT VoIP just uses a standard old POTS phone handset. VM will probably go to VoIP sometime in the future, but nothing has been announced. If you want a VoIP connection you can certainly do it with a VoIP provider.