Ring them up 30 days before your contact finishes i.e. 4th September and best time to ring them is 8am.
Thank you Highway and bhaskarsamani. The more you look into the forums and various customer experiences, it's evident that not everyone at VM is singing from the same sheet. Seems to be your luck on whoever you talk to on a certain day, will determine if you actually achieve whatever your request/aim is with VM.
Can I ask bhaskarsamani, if you incurred any additional charges when you cancelled? I may be asking VM too much here in that all I want is to ensure I give adequate notice ( whether that is more than 30 days or not ) without incurring cancellation fees or additional bill charges. As I said before, I know that the bill is a month in advance, but if cancellation is on the date before or on my contract end date, surely there should be no charges.
Then again, from what I read on forums, that seems to be too difficult a task for VM. It's all about the dollar and how much they can squeeze out of you.
All options should ultimately cost you the same but option 1 would see you losing your service on 18th September whereas option 3 will see your service continuing until 4th October. If you manage to get VM to agree to option 2 then again service will end on 4th October.
If you are adamant not to continue with VM (irrespective of any retention offers that come your way esp if you ring up on 4th Sept) then make sure you give your 30 day notice NO LATER THAN 4th September.
Many thanks for this Derwentmailman. I'll call VM next week sometime regards advice on option 2. My problem is that I don't trust any of the customer service agents enough to believe that what they say, they will do. I've had various promises of email confirmations regarding other matters over the years, but most of them came to nothing.
So to ask VM if they would consider option 2, ( and let's say they agree ) unless I have some sort of confirmation, I can't trust VM to do the right thing. To be truthful, I'm getting tired and slightly stressed about this situation. I'm tired of being faffed about by CS agents who really only want to get as much money from you as they can at the end of the day.
Reading other posts on these forums, customers shouldn't have to jump through hoops to get a simple task or request carried out because VM can't do the right thing.
My thanks again to all here on this thread, who have taken the time and effort to reply and give advice. It is very much appreciated. Thank you all.
Regards, Bob
Forum TeamHi BobM111,
Thanks for coming back to the Community regarding this. When giving your notice period, there needs to be a minimum of 30 days and we can take a maximum of 60 days notice so as long as you're within that time period, we can set the disconnection up for you.
This is something we can sort out for you to save having to call but in order to do that I will need to confirm some information with you to pass security. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
Just to note that the Ts and Cs make no mention of a maximum 60 days notice period.
Hi Kath and Everyone,
Sorry to be a bit late with this, but to update everyone. Around 3 weeks before my contract was to finish, I sourced another deal from another provider and set a date for installation ( 1 day before my contract end date ) I was advised to contact VM regarding keeping my present telephone number and to check if new provider had done the same.
This I did around 10 days before my new install. 4 days later, I got a call from VM Retentions Team, asking why I was leaving. I explained the situation and that it was purely financial and I was offered a new deal which included my present package, (less TNT TV ) for less than I was paying before. I don't want to quote figures here, but it was a really good deal. So in a nutshell, I am now on a new 18 month contract with virtually the same package and a lot less monthly payment than before.
I had to cancel my new install obviously, but it was inside 14 days cooling period obviously, so no problems or charges there. I should add that when talking to retentions team, they did mention the 60 days notice period for cancellation. I know Cardiffman282 said that Ts and Cs make no mention of a maximum 60 days notice period. I don't know, but it seems 60 days is correct.
Once again, I thank everyone who replied to this thread and wish everyone good luck in their search for solutions to whatever problems they might have. Thank You!
Kindest Regards.....Bob.
Forum TeamThank you so much for popping back to us BobM111 and I am so glad to hear the team were able to arrange a new deal for you.
If you need any further help in the future please do not hesitate to reach back out to us hear on the forums and we will do all we can to assist.
