I moved house and our bill has doubled
Signed up for £33 per month back in April, moved house in November thinking everything went smoothly until I received my "first bill" saying I owe £108 then £55 the month after. I haven't even receiv...
Forum Discussion
Hopefully a staff member will pick this up and offer to help. If that doesn't work you will have to make a formal complaint. The official position is that if you requested a move with no change whatever to the service then the new contract should continue the same as the old one. If you asked for any change however small they will start a new contract at a new price.
You need to make notes of every contact with VM, including the time and date of phone calls.
Thanks, all I did was tell them I was changing address so I see no reason they had to set up a new account/ contract. I guess I'll have to raise a complaint if no one gets back to me.