Moving house - dates and billing
I am moving on 5th November, gave Virgin plenty of notice and installation date set for 6th. I now have a message installation will be the 16th which is very bad, after moving there is a lot of communication needs doing. The email says go on app and change appointment if not suitable, so I do. My account now says restricted as money owing - now, I pay by direct debit and have never missed a payment and can see money has been taken. Now, as my account is now restricted I cannot access much on their at all. Tried the chat and waiting is over an hour, so I am stuck. So all the blurb online of easy moving etc please take with a pinch of salt, this is slowly becoming a nightmare.
[MOD EDIT: Subject title changed for clarity]
Call the Pre-installation and delivery team on 0800 052 1734 open 8:00am to 9:00pm Mon to Fri, and 8:00am to 6:00pm Sat and Sun. and see what they can do