I'm owed a credit to my account..how do I contact anyone

[Koeman]

We recently had a loss of service for nearly 2 weeks, this was reported at the time and it was down to some maintenance that ran over. I was told I'd receive a credit for the downtime.

I still haven't received this.

If I call the CS line whatever option I choose I get cut off and sent web links etc, I went through web chat which prompted a WhatsApp message but I receive no response on there.

How can I speak to someone?

[goslow]

VM has upto 30 days to credit your account under the auto comp scheme, starting from the day when your service was restored

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation

A VM person should reply here within a few days

[Martin_N]

Hi Koeman, 

Thank you for your post. I'm very sorry to hear about the service issue you had for that time period. 

We are happy to review this for auto compensation. I will private message you now to confirm your details. 

^Martin