Forum Discussion

Tiddymax's avatar
Tiddymax
Joining in
2 years ago

I'm being charged for netflix but its included

Just renewed my tv and broadband on 16th Oct 2023. They assured me Netflix was included. I'm still paying £10.99 to Netflix AND now Virgin media are charging me £10.99 on my next bill! Waited over an hour last week  to get through to a guy who assured me it would be deal with. It hasn't been. Wait times are chronic. I'm seriously thinking of cancelling the whole thin

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    2 years ago

    Hi Tiddymax 👋

    Thanks for posting, and a warm welcome back to the Forums.

    I'm sorry to hear there has been an error on your bills, since making a change to your package. I'm going to send you a private message, so we can look into this further for you.

    Please look out for my message in the top-right, white envelope or by tapping your profile picture and then selecting "Messages".

    Thanks,

    • Dtm8123's avatar
      Dtm8123
      Joining in
      2 years ago

      This is also my situation. Being charged 10.99 for something that should be included. Can someone please help?

      • Martin_N's avatar
        Martin_N
        Forum Team
        2 years ago

        Hi Dtm8123,

        Thank you for your post. I'm very sorry to hear you're being charged that for that. 

        I will private message you now to confirm your details and look into this. 

        ^Martin