Just renewed my tv and broadband on 16th Oct 2023. They assured me Netflix was included. I'm still paying £10.99 to Netflix AND now Virgin media are charging me £10.99 on my next bill! Waited over an hour last week to get through to a guy who assured me it would be deal with. It hasn't been. Wait times are chronic. I'm seriously thinking of cancelling the whole thin
Hi Tiddymax 👋
Thanks for posting, and a warm welcome back to the Forums.
I'm sorry to hear there has been an error on your bills, since making a change to your package. I'm going to send you a private message, so we can look into this further for you.
Please look out for my message in the top-right, white envelope or by tapping your profile picture and then selecting "Messages".
Reece - Forum Team
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