I'm being charged for netflix but its included

[Tiddymax]

Just renewed my tv and broadband on 16th Oct 2023. They assured me Netflix was included. I'm still paying £10.99 to Netflix AND now Virgin media are charging me £10.99 on my next bill! Waited over an hour last week  to get through to a guy who assured me it would be deal with. It hasn't been. Wait times are chronic. I'm seriously thinking of cancelling the whole thin

[Reece_MH]

Hi Tiddymax 👋

Thanks for posting, and a warm welcome back to the Forums.

I'm sorry to hear there has been an error on your bills, since making a change to your package. I'm going to send you a private message, so we can look into this further for you.

Please look out for my message in the top-right, white envelope or by tapping your profile picture and then selecting "Messages".

Thanks,

[Dtm8123]

This is also my situation. Being charged 10.99 for something that should be included. Can someone please help?

[Martin_N]

Hi Dtm8123,

Thank you for your post. I'm very sorry to hear you're being charged that for that. 

I will private message you now to confirm your details and look into this. 

^Martin