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I keep being billed for £183 every month for cancelling my account which isn't true I had a long conversI

Andywild
Settling in

Why am I getting charged for end of contract charge!? I paid this for the last two months! All because I have a new email address, which they won't acknowledge so frustrating

2 REPLIES 2

Andywild
Settling in

Hi I will repeat my problem I outlined iny original post, I am trying to set up a new direct debit from my bank account, but I am being charged £183 each month which I now know is for disconnection from my account, which I am not, and I can not afford this charge each month,as I am retired medically and don't get my government pension untill I officially retire may!?? So I urgently need help with changing my email and new password!?

Joseph_B
Forum Team
Forum Team

Hey @Andywild,

We apologise you have been having this issue, but ask that you do not make multiple posts as this can confuse things and cause a delay with our responses, I have reached out to you via your original thread, if you discuss with me there we can continue looking into this.

Joe