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I entered my email wrong on sign up

Emilydan9486
Just joined

Hiya when my daughter registered for her  virgin media account management online  she entered the Incorrect email and now she can't log in as she can't assess the email how can I change this for her please

1 REPLY 1

Molly_T
Forum Team
Forum Team

Hi Emilydan9486 👋 welcome to the community forum! Thanks for posting. 

Sorry to hear about the incorrect email being used when registering for My VM 👉 virg.in/myVM

To update the email address and send a new verification link, we will need to send you a PM to confirm a few account details. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

Molly