Showing results for 
Search instead for 
Did you mean: 

I can't login / get through to CS as never set up memorable word over the phone

Just joined

Hi everyone 

Dire situation here. I've been charged double for my broadband. I set it up over the phone. I never received am email confirmation about my account. So can't login. I don't have a memorable word so cant get passed the automated voice to talk to a human. Need this sorted please. Currently my experience of Virgin CS is terrible.


Thanks alot 


Forum Team
Forum Team

Hi @Glitzy 

Welcome to our community forums and thank you for your first post. Sorry to hear you are having multiple issues as a new customer. This is not the level of service we look to provide and we want to best help. To best help, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. 


Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs