Huge packet loss & slow download speed from 500mb to 2mb but upload speed isn't impacted

[edwardkenway19d]

Hi Everyone, 

I've been having this issue for more than a week, tried everything and none of it worked, there's a construction on the road 200m -500m away from where I live. It's really annoying to have an issue like this. After monitoring this for few days the result is the same, please see results below. 

Virgin media app says always to wait 24h and the issue will be solved it's getting worse. 

Any solutions or suggestions? 

[Sabrina_B]

Hi @edwardkenway19d 👋.

Thanks for reaching out to us, apologies for the issues that you are currently having with your service, so that we can look into this further, we would need to bring you Into a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina